Privacy Policy - G9 Tours

The Privacy Policy will covers the practices for handling and securing your Personal Information of Website by G9 Tours being their Travel brand.

This Privacy Policy is applicable to person or persons who purchase any product or services from G9 Tours through any Sales Channel of G9 Tours (like website, mobile site, mobile app & offline channels including call centres and retail offices). This Privacy Policy also applies to persons who visit the G9 Tours’s offices or Sales Channels.

As being a user of G9 Tours, the User agrees with this Privacy Policy and the terms and conditions mentioned here in after.

This privacy statement does not apply to the websites, mobile sites and mobile apps of our other third parties, even if their websites are linked to G9 Tours Website recommend the review of the privacy statements of the other parties with whom G9 Tours interact.

G9 Tours Group or G9 Tours comprises of G9 Tours Limited, Mauritius and all its worldwide subsidiaries including G9 Tours(India) Private Limited.

What Personal Information we collect from you and how we use it?

‘Personal Information’ means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email address, credit card number, cardholder name, expiration date, information about the travel, bookings, passengers, frequent traveller / flier numbers, and any and all details that may be necessary from the customer.

When User visits G9 Tours website, G9 Tours may collect information regarding the domain and host from which you access the internet, the internet protocol address of the computer or internet service provider User are using, and anonymous statistical data. The website and mobile site uses cookie and tracking technology depending on the features offered. Personal Information will not be collected via cookies and other tracking technology however, if User previously provided personally identifiable information, cookies may be tied to such information.

When browsing our Website, User is not required to provide any Personal Information unless and until User choose to make a purchase or sign up for one of our e-mail newsletters or other services as described below.

Making a Purchase

In order to purchase travel and/or related services through G9 Tours Website, must provide them with certain Personal Information such as their name, credit card number and expiration date, credit card billing address, telephone number, e - mail address and the name or names of the person(s) traveling (if not User). Then G9 Tours may also ask User for other Personal Information, such as their frequent traveler numbers. G9 Tours require this information to process, fulfill and confirm User reservations and transactions and keep User informed of each transaction's status. If User are making a reservation for one or more travelers other than themselves, User must confirm and represent that each of these other travelers have agreed, in advance, that User may disclose their Personal Information to us.

Member Registration

If User choose to become a registered member of Website, then User must provide their name, address, telephone number, e-mail address, a unique login name, password, and password validation, and a password hint to help User remember their password. This information is collected on the registration form for several reasons including but not limited to:

  • Personal identification
  • To complete the travel and stay reservations
  • To allow G9 Tours to contact User for customer service purposes, if necessary
  • To customize the content of G9 Tours website, mobile site and mobile app to strive to meet User specific needs; and
  • To make product or other improvements;
  • To confirm User new member registration and each reservation if any User make.

Member Profile:

As a member, User can choose to complete those online profile by providing G9 Tours with travel preferences, frequent - traveller or affinity numbers, credit card billing information, paper ticket delivery address, and other Personal Information. This information is primarily used to assist you in making reservations quickly without having to type in the same information repeatedly. For example, User can store their airline frequent - flyer numbers so that when User make a reservation on that airline, G9 Tours may automatically pre - fill the frequent - flyer number input box for User.


G9 Tours values opinions and comments from members, so we frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information is aggregated, and used to make improvements to website, mobile site and mobile app and its services and to develop appealing content, features and promotions for Travel Brand`s. Survey participants are anonymous unless otherwise stated in the survey.

Promotions & Sweepstakes:

G9 Tours frequently sponsors promotions and sweepstakes to give Travel Brand`s opportunity to win great travel and travel - related prizes. Information collected by G9 Tours for such activities may include contact information and survey questions. G9 Tours will use contact information to notify contest winners and survey information to develop promotions and product improvements. As a brand member User will also occasionally receive updates from G9 Tours about fare sales in User area, special offers, new G9 Tours services, and other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services). In addition, User may look forward to receiving monthly newsletters and exclusive promotions offering special deals. However, User may choose at any time to no longer receive these types of e-mail messages.

Automatic Logging of Session Data:

G9 Tours automatically log generic information about User devices connection to the Internet, which G9 Tours call "session data", that is anonymous and not linked to any Personal Information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on the device. An IP address is a number that lets devices attached to the internet, such as G9 Tours web servers, know where to send data back to the user, such as the pages of the website the user wishes to view. G9 Tours collects session data because it helps them analyse such things as what items visitors are likely to click on most, the way visitors are clicking through the website/ mobile site/ mobile app, how many visitors are surfing to various pages on the website/ mobile site/ mobile app, how long visitors are staying and how often they are visiting. It also helps G9 Tours diagnose problems with their servers and lets us better administer their systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor's Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.


Cookies are small pieces of information that are stored by User browser on their device's hard drive. Cookies are only read by the server that placed them, and are unable to do such things as run programs on User computer, plant viruses or harvest your Personal Information. The use of cookies is very common on the Internet.

G9 Tours 's use of cookies is similar to that of any other reputable online companies. No personally identifiable information (PII) about User (e.g., name, address, etc.) is gathered or stored in the cookies placed by a website or mobile site and, as a result, none can be passed on to any third parties. Cookies allow us to serve User better and more efficiently, and to personalize your experience at G9 Tours website and mobile site. G9 Tours uses cookies to personalize User experience on the website and mobile site, and with respect to advertisements.

As to the personalization of experience, these types of cookies allow you to log in without having to type your log - in name each time (only your password is needed); we may also use such cookies to display an advertisement to you while you are on the Website or mobile site or to send you a ‘best day to buy email (or similar emails - assuming you have not opted out of receiving such emails) focusing on destinations in which we think you might be interested. None of this information is passed to any third party, and is used solely by us to provide you with a better user experience on the Website and mobile site.

A cookie may also be placed by User advertising server. Such cookies are used only for purposes of tracking the effectiveness of advertising served by G9 Tours on our website and mobile site and no PII is gathered from you by the use of these cookies, nor is this information shared with any third parties. Similarly, a cookie may be placed by G9 Tours third - party advertising companies or advertisement providers or servers. These companies may use aggregated statistics about User visits to our websites or mobile sites in order to provide advertisements about travel - related goods and services that their may be interested in or any goods and services of potential interest to User. The information they collect does not include User PII.

The third - party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to G9 Tours websites in order to provide advertisements about goods and services of potential interest of User. No PII is collected during this process. The information is anonymous, and does not link online actions to an identifiable person.

Most Web browsers automatically accept cookies. Of course, by changing the options on User web browser or using certain software programs, User can control how and whether cookies will be accepted by their browser. G9 Tours supports User right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking G9 Tours cookies may disable certain features on the website and mobile site, and may make it impossible to purchase or use certain services available on the website and mobile site. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites User trust.


From time to time G9 Tours may add or enhance services available on the Website. To the extent these services are provided, and used by User, G9 Tours will use the information User provide to facilitate the service requested. For example, if User email G9 Tours with a question, User will use your email address, name, nature of the question, etc. to respond to User question. G9 Tours may also store such information to assist themselves in making the Website the better and easier to use.

With whom User Personal Information is shared?

When User reserve or purchase travel services through G9 Tours, G9 Tours must provide certain of User Personal Information to the airline, hotel, car - rental agency, travel agency or other involved third party to enable the successful fulfilment of User travel arrangements.

However, G9 Tours do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us.

G9 Tours may also share certain filtered Personal Information to their business partners who may contact the customers to offer certain products or services (which may include free or paid products / services) which will enable the customer to have better travel experience or to avail certain benefits specially made for G9 Tours Customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc.

User use non - personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our customers and visitors, and by measuring demographics and interests regarding specific areas of the website, mobile site and mobile app. G9 Tours may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential Business partners. G9 Tours may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.

Occasionally, G9 Tours will hire a third party to act on our behalf for projects such as market - research surveys and contest - entry processing and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) G9 Tours provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

How you can opt-out of receiving G9 Tours promotional e-mails?

At any time, you may unsubscribe from our newsletters or promotional services through the "My Account" link on the website or mobile site or mobile app.

User will occasionally receive e-mail updates from us about fare sales in your area, special offers, new G9 Tours services, and other noteworthy items. G9 Tours hope User will find these updates interesting and informative. If User wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e - mail message or send us an email unsubscribe@G9 Tours .com. G9 Tours reserves the right to limit membership to those who will accept e - mails.

What safeguards G9 Tours have in place to protect User Personal Information?

All payments on the website, mobile site and mobile app are secured.

This means all Personal Information User provide is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before User send it to G9 Tours .

What Android and iOS Permissions required while using G9 Tours mobile applications

When G9 Tours app is installed on User phone, a list of permissions appears. Since there is no option to customize those permissions, below is a description of the permissions that G9 Tours requires and the data that G9 Tours shall access and use.

Android permissions:

Device & App history: G9 Tours need your device permission to get information about User device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, G9 Tours intend to optimize your travel booking experience, use OS specific capabilities to drive great in-funnel experiences using components of device’s OS, etc.

Identity: This permission enables G9 Tours to know about details of User account(s) on your mobile device. G9 Tours use this info to auto-fill your email ID’s and provide a typing free in-funnel experience. It helps G9 Tours map email ID’s to a particular user to give User the benefit of exclusive travel offers, wallet cash-backs, etc. It also allows facilitating User Facebook and Google+ login.

Location: This permission enables G9 Tours to give User the benefit of location specific deals and provide User a personalized in-funnel experience. When User launch G9 Tours app to make a travel booking, we auto-detect your location so that your nearest airport or city is auto-filled. G9 Tours also requires this permission to recommend User nearest hotels in case you are running late and want to make a quick last minute booking for the nearest hotel. User options are personalized basis your locations. For international travel, this enables us to determine User time zone and provide information accordingly.

SMS: If User allow us to access their SMS, G9 Tours read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides User a seamless purchase experience while making a booking and User don’t need to move out of the app to read the SMS and then enter it in the app.

Phone: The app requires access to make phone calls so that User can make phone calls to hotels, airlines and G9 Tours customer contact centers directly through the app.

Contacts: If User allows us to access your contacts, it enables TyoTrip to provide a lot of social features to User such as sharing your hotel/ flight/ holidays with your friends, inviting your friends to try our app, send across referral links to your friends, etc. G9 Tours will also use this information to make recommendations for hotels where User friends have stayed. This information will be stored on G9 Tours servers and synced from User phone.

Photo/ Media/ Files: The libraries in the app use these permissions to allow map data to be saved to User phone's external storage, like SD cards. By saving map data locally, User phone doesn't need to re-download the same map data every time User uses the app. This provides you a seamless Map based Hotel selection experience, even on low bandwidth network.

Wi-Fi connection information: When User allow G9 Tours the permission to detect User Wi-Fi connection, G9 Tours optimize your experience such as more detailing on maps, better image loading, more hotel/ flights/ package options to choose from, etc.

Device ID & Call information: This permission is used to detect User Android ID through which G9 Tours can uniquely identify users. It also lets G9 Tours know your contact details using which we pre-populate specific fields to ensure a seamless booking experience.

Calendar: This permission enables G9 Tours to put your travel plan on your calendar.

iOS Permissions:

Notifications: If User opt in for notifications, it enables G9 Tours to send across exclusive deals, promotional offers, travel related updates, etc. on User device. If User do not opt for this, updates for their travel like PNR status, booking confirmation, refund (in case of cancellation), etc. will be sent through SMS.

Contacts: If G9 Tours opt in for contacts permission, it enables them to provide a lot of social features to User such as sharing their hotel/ flight/ holidays with their friends, inviting their friends to try G9 Tours app, send across referral links to their friends, etc. G9 Tours will also use this information to make recommendations for hotels where User friends have stayed. This information will be stored on G9 Tours servers and synced from User phone.

Location: This permission enables G9 Tours to give User phone the benefit of location specific deals and provide them a personalized in-funnel experience. When Taxi Yatra Car Rentals

LLP launch G9 Tours app to make a travel booking, G9 Tours auto-detect your location so that your nearest Airport or City is auto-filled. We require this permission to recommend User nearest hotels in case they are running late and want to make a quick last minute booking for the nearest hotel. User options are personalized basis their locations. For international travel, this enables G9 Tours to determine User time zone and provide information accordingly.

What other information should User know about their privacy?

Website, mobile site and mobile app contain links to other websites. Please note that when User click on one of these links, User is entering another website for which G9 Tours has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from this Privacy Policy. Of course, User are solely responsible for maintaining the secrecy of their passwords, and their membership account information. Please be very careful, responsible, and alert with this information, especially whenever User is online.

In addition to the circumstances described above, G9 Tours may disclose the member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of G9 Tours or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with their rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if G9 Tours or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition.

User review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, User may wish to bookmark this page and/or periodically review this page to make sure they have the latest version.

User may always submit concerns regarding this Privacy Policy via email to G9 Tours will respond to all reasonable concerns or inquiries. Thank you for using the Website!